Member Service

Member Service

The Sandy Pines Member Service team is here to help with all your day to day questions and services. Almost all of our services and related information is listed below. For those that are not and any additional questions, give us a call and we'd be happy to help you. We're open year-round Monday - Friday from 8:00 am to 4:00 pm and seasonally on Saturdays Memorial Weekend through Labor Day Weekend. If we experience good weather in the Spring or Fall we may start or end Saturday hours a week or two early, please check our park calendar for details.

Hours

Mon-Fri 8:00 am - 4:00 pm
Saturday & Sundays Closed

(Open Saturdays 8:00 am - 4:00 pm Memorial through Labor Day Weekend)

Mail Room Hours

Mon-Fri 2:00 pm - 4:00 pm
Saturday & Sundays Closed

(Open Saturdays 2:00 pm - 4:00 pm Memorial through Labor Day Weekend)

Contact Information

Telephone: (616) 896-8315
Fax: (616) 896-7409
Same Day Emergency Pumpouts: (616) 896-8315 x111

memberservice@sandypines.com

Services Provided

additional services

  • Golf Cart, Moped, Boat & Blue Tank (Honey Pot) Stickers (Vehicle stickers are only available at the Public Safety  Services Building).
  • Boat dock & boat stake waiting lists.
  • Account payments and billing inquires. Payments can also be made at the Public Safety Services building 24 hours/day.
  • Account updates including: Address, phone number, email, and login credential changes.
  • Postage, copies & faxes with a nominal fee.
  • Facility Rentals: Certain facilities are available for rent from April 16th through October 14th. Contact Member Service for availability & pricing.

Member Service News

Member Sign with Christmas Bow

Holiday Member Sign Orders

November 16, 2018

Looking for gift giving ideas for the person in your life who already has everything? If they are a Sandy Pines Member, why not get them a Member Sign? The signs were born as a non-profit initiative of the Member Outreach Committee in 2013 to promote a sense of community and stimulate conversation among members.…

Flea Market Picnic Shelter

New Flea Market Picnic Shelter

November 16, 2018

If you visited the park recently, you may have noticed the preparations for building a new picnic shelter in the Flea Market Area. The project was part of the Board Approved Maintenance Updates listed on page 12 of the 2017/2018 SPWT Budget. The new shelter will be just slightly larger than the current shelter and…

Frozen Faucet

Winterization Confirmations

November 6, 2018

The Sandy Pines Maintenance Team has completed all 2018 winterizations.  Upon successful completion of your winterization, the Maintenance Team signs and dates a blue confirmation form and puts it on the counter in your trailer. This form includes instructions for reconnecting your water line and turning water back on in the spring. In addition to…

Confetti

Team Promotions

November 1, 2018

With the beginning of our new fiscal year we are proud to announce many team promotions! Keith Garvelink Keith Garvelink dropped his Interim status and was promoted to our Security Services Director. Keith has done a commendable job in bringing his skills and knowledge to the security department that is supported by the skilled staff he has hired and employs in…

Phone Outage

VOIP Phone Outage

October 22, 2018

10-23-18 Update The VOIP system was still down on Monday, October 22nd when the Admin Offices closed at 4:00 pm. As this morning the all phones are back up and working. 10-22-18 Original Post As of Monday, October 22nd at 1:59 pm we started experiencing issues with our VOIP internet-based phone system. While Member Service,…

October 2018 Maintenance Update

October 18, 2018

Fall is here! Please remember to blow your water line out from the water riser at the road and unhook your water supply hose when your trailer has been winterized. Mark your water supply hose at the riser with your site number so you know to reconnect the correct hose in the spring. A permanent marker or paint pen works best.…

Cable & Internet Bundle

Off Season Cable & Internet Update

October 17, 2018

Recently, there has been some online discussion and multiple calls to the Sandy Pines office regarding seasonal cable and internet service. Seasonal cable & internet service support inside the park exists from April 15 to October 15.  Trouble calls for cable and internet service are addressed only between those dates. This has not changed in…

Check Writing 2

Automatic Payment (ACH) Update

October 4, 2018

There have been a few questions and some confusion regarding ACH and the 6th month installment payment plan option for dues.  The two are completely unrelated.  The most recent monthly statements sent out did still refer to the ACH (automatic payment program) as an option for making payments.  However, due to limitations with our more…

Call Center 1

September 2018 Member Service News

September 6, 2018

Hours Monday – Friday 8:00 am to 4:00 pm Mail Room Hours 2:00 pm to 4:00 pm Saturday & Sundays Closed September 8th is the last Saturday Member Service is open for the summer season. This is also the last day that Maintenance will be offering Saturday emergency pump outs. September 1    Labor Day…

spectrum

8/8 Spectrum Maintenance & Outage Reminder

August 8, 2018

Charter Spectrum will be performing routine maintenance on regional network service from 11:01 pm tonight (Wednesday, August 8th) to 4:59 am tomorrow (Thursday, August 9th.) Cable and internet service will be out during the maintenance. Please be advised and plan accordingly. Charter Spectrum Maintenance & Outage

Memorial Day Flea Market
May 25, 2019

4th of July Fireworks
June 29, 2019

Vacation Bible School
July 29-Aug 2, 2019

Christmas In August
August 9-11, 2019