Member Service

Member Service

The Sandy Pines Member Service team is here to help with all your day to day questions and services. Almost all of our services and related information is listed below. For those that are not and any additional questions, give us a call and we'd be happy to help you. We're open year-round Monday - Friday from 8:00 am to 4:00 pm and seasonally on Saturdays Memorial Weekend through Labor Day Weekend. If we experience good weather in the Spring or Fall we may start or end Saturday hours a week or two early, please check our park calendar for details.

Hours

Mon-Fri 8:00 am - 4:00 pm
Saturday & Sundays Closed

(Open Saturdays 8:00 am - 4:00 pm Memorial through Labor Day Weekend)

Mail Room Hours

Mon-Fri 2:00 pm - 4:00 pm
Saturday & Sundays Closed

(Open Saturdays 2:00 pm - 4:00 pm Memorial through Labor Day Weekend)

Contact Information

Telephone: (616) 896-8315
Fax: (616) 896-7409
Same Day Emergency Pumpouts: (616) 896-8315 x111

memberservice@sandypines.com

Services Provided

additional services

  • Golf Cart, Moped, Boat & Blue Tank (Honey Pot) Stickers (Vehicle stickers are only available at the Public Safety  Services Building).
  • Boat dock & boat stake waiting lists.
  • Account payments and billing inquires. Payments can also be made at the Public Safety Services building 24 hours/day.
  • Account updates including: Address, phone number, email, and login credential changes.
  • Postage, copies & faxes with a nominal fee.
  • Facility Rentals: Certain facilities are available for rent from April 16th through October 14th. Contact Member Service for availability & pricing.

Member Service News

Email Spam Filters

February 15, 2019

Those with @att and @sbcglobal email addresses (same company) have recently not been receiving all Sandy Pines emails.  We sometimes receive notifications that our emails were rejected by the server.  We can only assume this has something to do with changes to their firewall.  Those with these two email addresses as well as some @yahoo…

Admin Closed February 13, 2019

February 13, 2019

Greetings Sandy Pines Members.  The weather man sorely underestimated the amount of snow we would receive overnight!  The Sandy Pines Administration Office will be closed today, Wednesday, February 13, 2019.  The county roads out here have not been plowed yet this morning and our Maintenance Team will be working for hours trying to make the…

Administration Closed for Training

February 4, 2019

The Sandy Pines Administration Office will be closed for staff CPR and First Aid training on Wednesday, February 6, 2019.  Please accept our apologies if this creates any inconvenience.  Payments can be made at the Main Gate/Public Safety Office anytime, 24/7.  Thank you for your patience and understanding.

Snow Load Warning

February 1, 2019

Due to the amount of snow received at Sandy Pines, many trailer and porch roofs are experiencing heavy loads.  If you are able to access your site to clear your roofs, or if you can hire the labor done via one of our Registered Contractors, it is highly recommended. With the expected warm up and…

Outdoor Security Cameras

January 10, 2019

Internet via your installed modem is a seasonal provision.  Internet is $192.00 for the season, billed in two $96 installments, April and July.  Member modems are supported April 15th through October 15th.  We’ve had a few calls from Members, especially those with outdoor security cameras, reporting that their cameras are not working, thus their internet…

Member Service Assistant Manager

January 4, 2019

The Future of Your Membership

December 21, 2018

December Member Service Update

December 21, 2018
Member Sign with Christmas Bow

Holiday Member Sign Orders

November 16, 2018

Looking for gift giving ideas for the person in your life who already has everything? If they are a Sandy Pines Member, why not get them a Member Sign? The signs were born as a non-profit initiative of the Member Outreach Committee in 2013 to promote a sense of community and stimulate conversation among members.…

Flea Market Picnic Shelter

New Flea Market Picnic Shelter

November 16, 2018

If you visited the park recently, you may have noticed the preparations for building a new picnic shelter in the Flea Market Area. The project was part of the Board Approved Maintenance Updates listed on page 12 of the 2017/2018 SPWT Budget. The new shelter will be just slightly larger than the current shelter and…

Memorial Day Flea Market
May 25, 2019

4th of July Fireworks
June 29, 2019

Vacation Bible School
July 29-Aug 2, 2019

Christmas In August
August 9-11, 2019