Member Service Sue & Maryanne

August Member Service Update

By: Sue Flowers Member Service Manager

Summer Office Hours

Monday – Saturday        8:00 am to 4:00 pm

Mailroom Pick Up Hours

Monday – Friday             2:00 pm to 4:00 pm
Saturday                          During business hours

Labor Day Holiday Weekend Hours

Friday, August 30th                        8:00 am to 4:00 pm
Saturday, August 31st                   8:00 am to 4:00 pm
Sunday, September 1st                  Closed
Monday, September 2nd               Closed
Tuesday, September 3rd Back to normal business hours

August

10         Christmas in August & Flea Market
19         Winterization orders begin
17         Annual Meeting & Election
31         Flea Market, Pancake Breakfast

September

14         Last Member Service Saturday & last Saturday emergency pump outs of the season
18         Member Service closes at 11:30 am for Employee Appreciation Day.
30         Last day for early Winterization rates

October

1            Bills run for Annual dues, final electric adjustments, quarterly unit tax and Sept charges
5            Octoberfest Flea Market
14 – 18  Last regular pump outs for the season
15         Last day for Winterization sign up
15         Water turned off for the season
23 & 30 Final emergency pump outs of the season

Member Handbook & Sandy Pines Website

If I had to recommend one thing for all Members and prospective Members, it would be to read the Handbook and explore the website.  We are happy to answer your questions – it is what we’re here to do.  But what you need to know about you responsibilities as Members is in the Handbook; it’s important.  Yes, there are some additional guidelines that are Administrative; that is the job of Park leadership.  When prospective buyers come into Member Service, if I get the opportunity to speak with them, one of the first things I explain is that this is a private park, a Membership, and that what they need to know before becoming a Member is available in the Handbook on the website.

Member Signs

We need a few more Member Sign orders before we can place the next creation order.  If you would like to order a Member Sign, please go to  www.sandypines.com/membersigns/ and place your order by August 18th.  There are many beautiful designs from which to choose.  You are welcome to use the kiosk in Member Service to place your order.

Hold My Stickers!

Due to your feedback and our sadness at having to charge to replace stickers, we’ve negotiated to NOT have the ‘Hold Stickers’ field cleared in the off season.  Therefore, if you know you want your stickers held next season you may tell us now or before you leave for the season.  We will fill the form field!  You will still have the opportunity to decide during the Renewal period, January 15 to March 15, 2020 to have your stickers held.  Thank you.

Annual Election

The Sandy Pines Annual Meeting is scheduled for Saturday, August 17, beginning at 10 am at the Chapel. The Lake Monterey Golf Course Annual Meeting will immediately follow. The Annual Meeting is followed by our Annual Election. Absentee ballots are available at the Member Service Office 30 days before the election.  Absentee ballots must be mailed or deposited in the ballot box at the Member Service Office no later than 4:00 pm on Friday, August 16, 2019. Photo ID is required for Member identification – i.e. Sandy Pines photo member ID card; driver’s license, etc. For voting purposes, each membership, whether owned individually or jointly, shall be entitled to only one vote. Members with account balances 30 (or more) days past due will not be able to vote until their account is up to date.

Flea Markets

Three Flea Markets remain this season; Christmas in August, Labor Day and Octoberfest. Spaces are $35.00.  Through Member Web Access, you can reserve a spot for Christmas in August or Labor Day, but reservations for Octoberfest will be online through the website.

Winterizations

We start taking winterization orders on Monday, August 19th. If you’ve been winterized by us in the past, we’ll e-mail or mail your order form which you can complete and return to us to reserve your winterization. Remember:  We’ll need you to map five specific points on your form per the instructions. Maps don’t have to be fancy – we simply need the designated points labeled.  Winterization departure dates on or before September 30th are $90 and your keys must be in the office by September 30th to get the discount. Winterizations on or after October 1st are $110.  (Please note the rates of $80 & $100 in the August Footprints were incorrect.) The latest departure date is October 15th. We are not able to winterize trailers that have hot water heaters located on their porch or trailers that share a water line. For more details visit sandypines.com/winterizations.

Cable & Internet

Thank you for your patience, as together we have struggled with cable and internet issues this season.  Please know that we do understand your frustration, as we also experience it.  Also know that the technicians who work in our park are not the cause of the issues with consistent service and ability to get appointments – the “boots on the ground” do a great job.

One small thing everyone can do to try and help control line noise is to unplug your electronics and cap unused lines and splitters at the end of the season, especially, if you disconnect and take your TVs and routers home.  Those exposed ports and pins can cause line noise.  Capping isn’t a surety that noise won’t happen, but capping can help.  Caps will be available at Member Service.  We’ll continue to help trouble shoot as much as possible.

Pump Outs

If you think your pump out may have been missed, the first step is to check your tag to see if it was punched.  If punched, you did receive a pump out.  Whether by indicator or visual check, you see that your tank still seems full, you may have a clog.  You can take a stick and gently try to loosen debris – you will hear it go down.  If this does not work, you may need to call Vacationland.  Mistakes do happen, but please make sure you’ve checked all the above before calling Member Service or Maintenance.  These are the first questions we will ask you.

If you need an Emergency Pump Out, please remember, if needed the same day, you cannot book EPOs online – you must call Member Service or leave a message on the EPO line at extension 111.  Emergency Pump Outs are done at the earliest, after the regular PO route, but most often between 1pm to 2pm.  We cannot guarantee an EPO if you wait until 2pm to call.  The crew is generally finishing, washing the trucks and cleaning up for the day.  Thank you!

 

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