Seasonal Public Safety Officer

Job Description

The Public Safety Officer is a multi-faceted role that includes customer service, office management, safety and security knowledge, and communication responsibilities. This is a seasonal entry-level position only that will run from April 16th to October 16th. Applicant will need to be willing to work any shift, 1st, 2nd, or 3rd, and be able to work weekends and holidays as those are our busiest days.

Who We Are

Sandy Pines is a seasonal member-owned recreational community, RV resort & campground 30 miles southwest of Grand Rapids. The resort encompasses 813 acres with Lake Monterey, a 216 acre private lake and an 18-hole golf course. There are 2,200 seasonal member sites including a 54 unit year round condo complex, campsites, cabins and seasonal park model rentals. Park amenities include a splash pad & water slide, ropes course, disc golf course, mini-golf, 3 remote control car tracks, lighted tennis courts, basketball courts, a baseball diamond, 13 heated bathroom & shower facilities and 3 heated outdoor pools. Sandy Pines is committed to supporting family values through the development and maintenance of a quality Recreational Park for the benefit of its Member families and their guests.

Duties & Responsibilities

Public Safety Office

·Assist in the general operation of the Public Safety Office including the oversight of day-to-day tasks such as greeting and directing guests, maintaining electronic and hard filing systems and maintaining the office environment
·Answering main office phone line, responding to phone/email inquiries and appropriate handling of member suggestions and conflicts
·Responsible for processing member payments, balancing daily register transactions and preparing daily bank deposits
·Drawing maps for guests coming into the park
·Understanding and use of 4 different operating systems
·Monitoring Surveillance cameras
·Radio Dispatching to Patrolling Officers

Working Conditions and Environment

Public Safety Officers work at our front desk answering phones and handling onsite member visits, payments and inquiries. During the main season we staff a busy office. The noise level is moderate. They may occasionally lift up to 25 pounds handling paper and parcel deliveries. The position also requires them to move around the front desk regularly to retrieve copies, distribute mail and communicate with members, and guests coming into the park.

Required Qualifications & Skills

·Willingness to work any shift, 1st, 2nd, or 3rd
·Ability to work weekends and holidays
·Professional Appearance
·Excellent driving record
·No criminal convictions
·Willing to submit to background and drug screening
·Excellent computer skills with proficiency in Microsoft Office particularly Word, Excel and Outlook
·Excellent customer service and communication skills (Must possess a good sense of humor and enjoy working with people)
·Ability to work in a fast-paced environment
·Ability to work independently, manage projects and prioritize tasks
·Proactive, confident and self-motivated
·Demonstrated writing and organizational skills
·Able to work effectively on a team
·Eagerness to learn new systems, technologies and skills
·Ability to take and give constructive criticism
·Problem solving and conflict resolution abilities

Preferred Qualifications & Skills

·Medical Certifications including CPR, First Aid, and use of AED
·An Associate’s Degree and/or two years of relevant experience in Customer Service
·Ability to question the status quo and improve efficiency when it is lacking
·Tech-savvy with the ability to use applied technology to improve filing and communication systems
·Strong interest in community, health and recreation
·Currently enrolled in criminal justice program

Salary & Benefits

This is a seasonal position that runs annually from April 16th through October 16th and requires between 32-40 hours per week. The pay rate is based upon qualifications. Benefits are not provided since it is a seasonal position. Our work week is Monday-Sunday 24 hours a day, including holidays.

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